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Terms of Delivery

General Terms of Delivery of AS K-Print

Executor – K-Print
Client – Customers who order work and services from K-Print
Parties – Executor and Client together
Work – Work and services ordered from the Executor by Clients
Offer – As defined by the Law of Obligations Act of the Republic of Estonia
Acceptance – As defined by the Law of Obligations Act of the Republic of Estonia


1.    Ordering

1.1.   A price inquiry must be made in writing. An Offer made based on a price inquiry is valid until the date marked in the Offer.

1.2.   An oral answer to the Offer containing supplements, restrictions or proposals is not binding to the Executor.

1.3.   The Client approves the Offer with a written Order, subsequent amendments by the Client need to be approved by the Executor in writing.

1.4.   If models or samples not included in the initial Offer are ordered from the Executor, the Client is obliged to compensate the related incurred expenses in accordance with the actual expenses even if the Client waives the Order.

1.5.   Proposals, drawings, models or other preparatory materials added to a price inquiry or Offer are the property of the sender and the other party does not have the right to use them for other purposes in their own interest nor transfer them into the possession of third persons.


2.     Price 

2.1.  The prices are presented without value added tax (VAT) in the store of the Executor, unless otherwise agreed.

2.2.  The printing house guarantees the Client the agreed circulation with a ±1% variation from the ordered quantity and payment shall take place according to the actual circulation. The Client undertakes to pay for the entire delivered circulation according to the unit price agreed in the Offer.

2.3.  The Executor has the right to add expenses to the agreed price which have been caused by:

-       Defective and substandard material brought by the Client;

-       Corrections and alterations made by the Client after the written Order has been submitted;

-       Delays, corrupted print file fixing and approving by the Client;

-       Subsequent additional Client demands not included in the Offer – proofs, print or colour samples etc.;

-       Increasing the circulation of the Order.


3.     Deficient Work

3.1.  Provided that there is no additional quality requirement arising from the quality of the Work, the circulation may include up to 0.5% of printed matter that does not meet the standards of the Order.

3.2.  The Client does not have the right to a discount or to waive the printed matter, if:

-       The defect is caused by an incorrect model or corrupted source materials provided by the Client; corrections made by the Client which could be interpreted differently or a mistake that has not been corrected on the print approved by the Client;

-       There is a minor difference from the given proof or a paper sample, approved sample print or similar. The paper is considered to match the sample if it has the same type mark of the paper industry as the sample. In the absence of a proof, the Client will be liable for the balance of colours.

3.3.  If the Client does not follow the schedule for submitting materials, the Executor will print the resulting late Work at the first available production opportunity. The Executor shall notify the Client of this in writing.


4.     Compensation of Loss

4.1.  If by fault of the Executor the Work does not meet the standards of the Order, the Executor will either redo the Work according to the Order, reduce the price of the Order or return the paid contractual price, as agreed by the Parties in writing.

4.2.  The Executor is not liable for any indirect loss caused to the Client, such as loss of profit, disruption in their economic activities or loss caused to a third person.


5.    Complaints

5.1.  The Client has the right to submit complaints about mistakes made in executing the Order:

-       In the case of  the completion of the Work being delayed, within 4 days of learning of the delay;

-       In the case of serious mistakes in the production, within 3 days of receiving it, or after the Client should have received the production according to the Agreement or inspected it on site. Substandard production must be returned to the Executor within 14 days.

5.2.  Production claimed to be substandard must be inspected in the presence of both Parties and appropriate documentation has to be drawn up on the results of the inspection. The Client does not have the right to submit complaints about print quality after the expiration of the aforesaid deadline.


6.     Force Majeure

6.1.  Strike, work stoppage, fire or any other compelling force beyond the control of the Executor or a Subcontractor is considered to be force majeure. Force majeure frees the Executor from having to comply with the deadline.

6.2.  A shortage of workforce or raw material, mechanical failure, legislation or other unforeseeable compelling and credible reasons beyond the control of the Executor or a Subcontractor also give the right to postpone the deadline of the Order.

6.3.  If a case of force majeure complicates the execution of the agreed Work technically or economically inasmuch that the Client, the Executor or the Parties together are no longer interested in fulfilling the Order, the Client or the Executor has the right to terminate the Agreement fully or the part which has not been realised. In such a case the Client has no right to demand compensation of the caused loss, except the return of property which was given to use.

6.4.  The party whose activity is impeded by force majeure is obliged to notify the other party at the first opportunity.


7.     Terms of Payment

7.1.  If the completion of the Work is delayed due to the Client, the Executor may prepare a separate invoice for the actually executed Work.

7.2.  If the Client delays payment, the Executor may keep the finished product or source materials in their possession until the entire sum has been paid.

7.3.  The Executor may use the production ordered by the Client as a deposit for their debt and realise it to cover the debt.

7.4.  In the case of a delay of payment, the Executor is entitled to demand and the Client is obliged to pay a contractual fine for delay of 0.1% on overdue sums for every delayed calendar day. In the case of a delay of payment of over 15 days, the Executor is entitled to demand and the Client is obliged to pay a contractual fine for delay of 0.5% a day on overdue sums for every delayed day. On payment of debt, fines are taken into account first, fines for delay second and the principal debt third.

7.5.  If the Client delays payment for over 30 days, the Executor is entitled to assign the claim against the Client to the debt collecting agency for collection. The Client is obliged to pay all expenses arising from the collection. If the Client does not pay the invoice on time, the Executor may pass on (sell, pledge) the right of claim to third persons at their own discretion.

7.6.  The Client secures the implementation of responsibilities taken with the Agreement with all of their fixed and current assets.


8.     Ownership and Liability

8.1.  Tools and other materials purchased or manufactured for the intermediate results of the Work of the Executor are the property of the Executor.

8.2.  Materials given into the possession of the Executor for the Work by the Client are the property of the Client, which the Executor will return to the Client upon the completion of the Work, except in cases specified in clauses 7.3 and 7.4

8.3.  The Executor does not guarantee the preservation of the initial quality of the materials given into their possession.

8.4.  Responsibility for the product will go to the Client at the time of delivery. Time of delivery is the time the Client or some person authorised by them receives or according to the Agreement should have received the product. Ownership of the goods will transfer to the Client when the whole transaction price and other expenses that may have arisen have been paid, unless otherwise agreed.

8.5.  The Client must notify the Executor in advance if the materials given into their possession have great value. The Executor is not liable for any responsibilities resulting from the legal relationship between the Client and a third person.

8.6.  The Client is responsible for ensuring the copyright or other rights of third persons related to the production of the Order.

8.7.  Ownership of the Order belongs to the Executor until the Order has been paid for in its entirety.


9.     General Rules

In the case of the obligation to assign specific printed matter to libraries (Deposit Copy Act) or other similar obligations, the Executor will produce deposit copies in addition to the circulation specified in the Order at the expense of the Client and will deliver them to the prescribed addressees at the expense of the Client.


10.  Settlement of Disputes

Disputes between the Executor and the Client will be settled with the agreement of the Parties. If no agreement is achieved, the dispute will be presented to the Harju County Court for settlement.

ISOcoated_v2_eci.icc profile for use with coated gloss papers 
ISOuncoated_280_F29L.icc profile for use with uncoated papers

Technical requirements for print files 

We accept composite PDF which meet the requirements of the PDF/X:1a (2001) standard.

All used fonts have to be embedded in the PDF file.

The trim box of the print file has to be positioned exactly in the centre of the page with an additional 3-5 mm symmetrical bleed.

All backgrounds, lines, images and other design elements that run up to the edges of the format have to be positioned 3-5 mm over the edge of the format, so as to reach into the bleed.

To avoid important elements from being cut off or altered in any other way in post-processing, they should be positioned 3mm from the edges of the paper.

All print files have to be designed at 1:1 scale.

The optical resolution (dpi) of high-quality images must be double that of the raster resolution (lpi), but no less than 200 dpi. The pre-printing control system cannot identify the resolution that is digitally up-sampled. The printing house does not take responsibility for the resulting loss in print quality.

The imposition of the prints is realised in the printing house. Therefore, the print file has to be single-paged and not a double-page spread.

The cover file of an adhesive-bound book is an exception and can be pieced together with the spine (inner covers also count as covers and also have to be pieced together with the spine). In this case, the intended thickness of the spine must be taken into account, which depends on the number of pages and the thickness of the material.

The cover file of the adhesive-bound book can also be designed as separate pages that are imposed by the printing house. In that case, the print file consists of 5 pages: front cover+inner front cover+inner back cover+back cover+spine.

In a multi-paged print file, all the pages have to be in the right order within a single file. The cover and the contents can be presented as separate printing files, if they are printed on different materials. NB! Even a page without content (an empty page) counts as a page and has to be positioned correctly in the print file!

Depending on the coloration, the printing file has to be converted into the appropriate colour space of CMYK, SPOT or CMYK+SPOT.

If the print file contains colours from the RGB or Lab colour space, then they are automatically converted into CMYK colour space in the printing house, which may significantly alter their hues. This also goes for the automatic conversion of colours from the SPOT colour space into CMYK colour space.

The design of the print file must take into account for the following reasons:

That all black (K-100%) objects (text, lines, backgrounds) are automatically subject to black overprint. If unoverprinted blacks are needed, the objects must be designed accordingly (C- 1%, M-1%, Y-1%, K-100%).

The margins of different-coloured objects are trapped (overlapped).

If the total ink limit (TIL) of the print file exceeds the total ink limit of the printing paper, the printing house reduces it to an acceptable level using an appropriate ICC profile.

The print files of die cut prints must include a die cut line that is overprintable and designed in vector graphics with SPOT colours.

The different types of lines on the die cutting drawings must be designed with the following colours: cutting line – red, creasing line – green and perforation line – yellow.

Die cutting drawings must take into account that the distance between blades must be at least 3 mm.

Embossed or partially varnished design elements must be overprintable and designed in line-art with spot colours, which differ from colours usually used in printable design. The embossing, debossing and (or) partial varnish design can be in a separate file or on the page of the print file, but it must be on the same page as the design and with the same layout. If the print file employs both embossment and partially varnished, then these must be designed with different spot colours.

In the case of embossing or debossing, the direction of the embossing/debossing must be indicated. Embossing (raised)/debossed (pressed down).


Foil stamped elements must be overprintable and designed with different spot colours than the rest of the file. If the design utilises different-coloured foils, then these must be designed with different spot colours.

The error margin of foil stamped design elements is 1 mm. This should definitely be taken into account in the design.

The foil stamping clichés are produced by etching. Therefore, lines (including negative lines) with a thickness below 0.3 mm cannot be realised.

The printing house reserves the right to reject material for further adjustment if the aforementioned requirements are not met. The printing house cannot guarantee a high-quality print if the print file does not meet the stated requirements. Corrections performed by the printing house are subject to additional fees.


Tips for print and design files

The final printing result is highly dependent on the resolution of images used in the design. In order to attain the highest quality results, the printing material must be considered. Depending on the material, the correct ICC profile must be chosen for converting the images from RGB colour space (in which image processing is usually done) into CMYK colour space, which is used in printing. The right ICC profile ensures the appropriate dot gain, total ink limit (TIL) for every material and minimises the colour and contrast differences. It is also vital to use the correct colour catalogue in choosing the colours of graphical objects. Colours with the same code can significantly differ when printed on coated and uncoated materials. It is also important to calibrate the design monitor regularly and adjust the work area according to the material.


Therefore, the adjustment of the work area of the design program according to the choice of material is the first step in making a print file.

Most used materials in K-Print printing house and the corresponding ICC profiles:

Gloss paper: ISOcoated_v2_eci.icc Resolution of print raster 175 lpi

Silk paper: ISOcoated_v2_300_eci.icc Resolution of print raster 175 lpi

Matte paper: ISOcoated_v2_300_eci.icc Resolution of print raster 150 lpi

Uncoated paper: ISOuncoated_280_F29L.icc Resolution of print raster 133 lpi

Coated cardboard: ISOcoated_v2_300_eci.icc Resolution of print raster 150 lpi

Uncoated cardboard: PSO_Uncoated_ISO12647_eci.icc Resolution of print raster 133 lpi

If the print utilises different materials (e.g. book covers on Gloss paper and the contents on uncoated paper), this should be taken into account in the making of the print file.

Design should also definitely take the different binding types into consideration.

The front and back cover of an adhesive-bound book is glued to the first and last page of the contents to a length of about 6 mm. Therefore, the design of an adhesive-bound book should leave a gap of no less than 10 mm between the inner edge of the page and the design.

In the case of brochures (saddle stitching), the shifting of the inner sheets by the thickness of the material should be expected. The printing house can adjust for the creeping unless the print file includes images and text with a two-page spread. If such elements are necessary, then important design elements (text, page numbers, etc.) should be appropriately distanced from the outer edge.

When designing a print file for spiral or wire-o binding, it should be taken into account that the edge of the print will be perforated. The perforation distance is 7 mm from the edge, and 10 mm if a calendar hanger is included.

Contact Karol to know more:

"I love working for one of the fastest growing printing houses in Europe. In K-Print we believe in innovation and providing our customers with the best possible solutions. Contact me and I can help you find the best solution for you!"

Karol Karu

phone: +372 5340 5228

e-mail: karol.karu@k-print.ee